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'Welcome' values
Everything we work towards is done in a way which meets our values, the deeply held beliefs and behaviours we espouse in how we treat each other.
Based on the Benedictine Rule of Life, our staff and volunteers seek to 'welcome' all who work, volunteer, worship, visit and contribute to the Cathedral.
Welcome
We offer a warm welcome to everyone, making eye contact, smiling and saying hello
We are identifiable and give our names where possible
Encouragement
We recognise the different needs and motivations of visitors and adapt our approach accordingly
We take time to engage with visitors, to offer help where appropriate and to make them feel special
Learning
We encourage questions, no query is irrelevant or too small
As appropriate, we explain clearly the Cathedral's daily life, worship and traditions
Community
We recognise that we have a wide variety of visitors
We make it clear the Cathedral is for everyone
Opportunity
Where appropriate, we introduce the purpose of the Cathedral and invite visitors to take partin a range of activities
We provide opportunities for visitors to give feedback and make them feel their views and voices are important
We give visitors the opportunity to contribute financially towards the Cathedral
Mindfulness
We are sensitive to what is going on around us
We are tolerant and understanding of others and manage our own reactions
As appropriate, we help others to explore their spirituality while they are here
Excellence
We make sure visitors recieve a proper goodbye
We positively represent the Cathedral and are supportive of all our colleagues
We strive to be world class in all we do